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activityPublic previewPublished 1 July 2026

Going to the Gym

The 'Going to the Gym' activity is plagued by systemic issues ranging from opaque and frustrating membership management and billing practices to poor equipment maintenance and facility conditions. Users also struggle with a lack of personalized guidance leading to ineffective workouts, social annoyances, and persistent app performance issues, despite a high willingness to pay for effective solutions.

Score

8/10

Verdict

Strong Opportunity

Sources

62

Top public complaints

Opaque & Frustrating Membership Management

High

Poor Equipment & Facility Maintenance

High

Lack of Personalized Guidance & Ineffective Training

High

Sample user voices

"I'm writing this one star review because I would like to echo my dissatisfaction that Crunch Fitness allows its franchisees to make up their own policy, which leads to a frustrating and inconsistent brand experience."

"Yes, I am another sucker of their TERRIBLY DECEITFUL cancellation policy. First it’s Cancel at ANY time, then it’s cancel ONLY in writing or In-person but AFTER 3 months."

Complaints

8

Voices

11

Gaps

6

Competitors

19

Sources

70

Ideas

4

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