QuickBooks Online
QuickBooks Online (QBO) dominates the small business accounting software market with 85% market share, offering comprehensive cloud-based tools. However, widespread user dissatisfaction stems from poor customer support, frequent price increases, aggressive upselling, and a problematic forced migration from its Desktop version, leading to missing features and reporting issues.
Score
5/10
Verdict
Worth Exploring
Sources
57
Top public complaints
Poor and Ineffective Customer Support
HighFrequent Price Increases and Aggressive Upselling
HighProblematic Forced Migration from QuickBooks Desktop
HighSample user voices
"Quickbooks online has The WORST Support. Ever."
"I use Quickbooks Online, an overpriced, poorly designed piece of garbage for the business I run (small business, lots of online transactions)."
Complaints
8
Voices
9
Gaps
6
Competitors
12
Sources
93
Ideas
3
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