Rippling
Rippling is a comprehensive all-in-one platform for HR, IT, payroll, and spend management, highly rated for its unified approach and automation capabilities. However, users frequently report issues with complex pricing, inconsistent customer support, payroll bugs, and a non-user-friendly interface, indicating significant pain points despite its broad functionality.
Score
5/10
Verdict
Worth Exploring
Sources
45
Top public complaints
Inconsistent Customer Service & Support
HighComplex & Opaque Pricing with Hidden Fees
HighPayroll Issues, Bugs & Reliability Concerns
HighSample user voices
"Rippling has the worst customer service that I have ever experienced. They onboard you and then you are on your own."
"A platform handling employee wages should not operate at what feels like a beta level. While Rippling acknowledged the payroll error and partially covered costs, they refused to take full responsibility, leaving us to manage the consequences with our employees. If payroll accuracy, compliance, and reliability matter to your business, we cannot recommend Rippling."
Complaints
8
Voices
6
Gaps
7
Competitors
9
Sources
26
Ideas
3
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