SAP Concur
SAP Concur is a dominant cloud-based spend management solution for travel, expense, and invoice processing, widely adopted by businesses of all sizes. Despite its market leadership and proven ROI, users frequently report significant pain points related to its clunky user experience, mobile app instability, poor customer support, and complex setup, indicating substantial unmet needs within a massive and mature market.
Score
8/10
Verdict
Strong Opportunity
Sources
33
Top public complaints
Poor User Experience & Clunky Interface
HighFrequent Bugs, Slowness, and Instability
HighMobile App Receipt Upload Issues
HighSample user voices
"Concur sucks, non user friendly and customer support is rude."
"I use Concur for expense reports - it is the most tedious, counter-intuitive program I have ever used. It's buggy, slow and I am consistently locked out."
Complaints
9
Voices
8
Gaps
6
Competitors
6
Sources
19
Ideas
3
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