Smartsheet
Smartsheet is an Intelligent Work Management Platform offering project, portfolio, and process management with a familiar spreadsheet-like interface. While praised for its flexibility and collaboration features, it faces significant user complaints regarding reliability, performance, customer service, and pricing, particularly for non-enterprise users.
Score
5/10
Verdict
Worth Exploring
Sources
38
Top public complaints
Reliability and Performance Issues
HighDeteriorating Customer Service & Executive Focus
MediumPricing and Licensing Concerns
MediumSample user voices
"My company is moving all current applications built with Smartsheet to various other programs."
"There are some bugs that occasionally pop up in spread sheet view. Sometimes rows get moved to the bottom of the spread sheet."
Complaints
8
Voices
14
Gaps
6
Competitors
9
Sources
71
Ideas
5
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