Wave Accounting
Wave Accounting is a popular free cloud-based accounting software primarily used by freelancers, solopreneurs, and very small businesses for invoicing, expense tracking, and basic financial reporting. While praised for its ease of use and cost-effectiveness, users frequently encounter significant issues with customer support, payment processing delays, and limited payroll functionality, indicating a market ripe for specialized solutions addressing these pain points.
Score
3/10
Verdict
Niche Play
Sources
49
Top public complaints
Poor/Unreliable Customer Service & Support
HighDelayed/Problematic Payment Processing & Bank Transfers
HighUnreliable Payroll System & Limited State Coverage
HighSample user voices
"Their customer service hours are also very limited compared to before, and communication about changes was poor."
"No customer service phone number; once you have reported a fraudulent activities on you account."
Complaints
8
Voices
14
Gaps
6
Competitors
10
Sources
86
Ideas
4
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